Terms and conditions
General Terms and Conditions, Duty of Care and Privacy Policy, 2026 edition
This is a translation of the Dutch general terms and conditions. In the event of any discrepancy, the Dutch version prevails.
Article 1 – Definitions
1.1 In these General Terms and Conditions the following definitions apply:
- EVE Encounters / EVE: EVE Encounters B.V., established in Zandvoort, operator of an escort agency.
- Companion: An independently operating service provider introduced through EVE Encounters and not employed by EVE Encounters.
- Client: Any natural or legal person who makes an Enquiry, enters into a Booking or makes use of the services of EVE Encounters.
- Enquiry: A request by the Client to establish an agency agreement, without obligation until confirmed in writing.
- Confirmation: The written confirmation from EVE Encounters by which an Enquiry becomes a binding Booking.
- Booking: The agency agreement concluded between EVE Encounters and the Client following Confirmation.
- Booking Fee: The total amount payable, including the agency fee and travel, accommodation and additional costs.
- Booking Duration: The agreed duration of the appointment as stated in the Confirmation.
- Deposit: The part of the Booking Fee payable in advance as a condition for confirming the Booking.
- Long Booking: A Booking with a total duration of 36 hours or more, or any multi-day engagement including an overnight stay.
- International Booking: A Booking that takes place outside the Netherlands.
- Europe: The member states of the European Union, together with Switzerland, Norway and the United Kingdom.
- Incident: Conduct by the Client that breaches these terms or harms the safety, integrity or discretion of a Companion or of EVE Encounters.
- Website: The official website of EVE Encounters.
- Working Day: Monday to Friday, excluding official Dutch public holidays.
Article 2 – Identity and nature of the business
2.1 EVE Encounters B.V. is a private limited company incorporated under Dutch law.
2.2 EVE Encounters operates an escort agency in accordance with applicable laws and regulations, including the General Local Bye-law (Algemene Plaatselijke Verordening) of the municipality of Amsterdam if and in so far as activities take place there.
2.3 EVE Encounters provides agency services only. The actual personal services are provided by independently operating Companions.
Article 3 – Applicability
3.1 These terms apply to every Enquiry, every Booking, all agency services of EVE Encounters and the use of the Website.
3.2 By making an Enquiry or entering into a Booking, the Client accepts these terms in full.
3.3 In making an Enquiry or entering into a Booking, the Client declares that they:
- are at least 18 years of age;
- have full legal capacity;
- are entitled to enter into this agreement.
3.4 Departures from these terms are valid only if confirmed in writing by EVE Encounters.
Article 4 – Agency model and independence
4.1 EVE Encounters acts solely as an intermediary. EVE Encounters facilitates the conclusion of the agreement between Client and Companion.
4.2 The Companion:
- operates independently;
- decides independently whether to accept a Booking;
- carries out their work for their own account and risk.
Article 5 – Duty of care and integrity
5.1 EVE Encounters maintains an active duty-of-care and integrity policy.
5.2 Before working with a Companion, EVE Encounters verifies identity, age (minimum 21 years), lawful residence and work status, and that the cooperation is voluntary.
5.3 EVE Encounters tolerates no form whatsoever of coercion, dependency or exploitation.
5.4 Where there are indications that participation is not voluntary, cooperation is suspended immediately and action is taken in accordance with statutory obligations.
5.5 During Bookings, EVE Encounters is reachable for safety and escalation situations.
Article 6 – Formation of a Booking and payment
6.1 An Enquiry is without obligation.
6.2 A Booking is formed only after written (email) Confirmation by EVE Encounters.
6.3 New Clients are subject to a minimum Deposit of 20% of the Booking Fee. International Bookings are subject to a minimum Deposit of 40%.
6.4 Payment in full must be received 72 hours before the start of the Booking, unless otherwise agreed in writing.
6.5 Payment must be made within the period stated in the Confirmation. If no period is stated, a payment term of 14 days from the invoice date applies.
6.6 If the payment term is exceeded, the Client is in default by operation of law without further notice of default.
6.7 In that case the Client owes statutory interest pursuant to article 6:119 of the Dutch Civil Code, as well as extrajudicial collection costs pursuant to the Dutch Extrajudicial Collection Costs Act.
Article 7 – Cancellation, no-show and cancellation charges
7.1 Cancellation must be made in writing.
A booking concerns an agency service that is time-bound, personal and reserved at the Client's request.
On confirmation of the booking, the availability of the Companion concerned is reserved exclusively for the agreed time. During that period this availability cannot be offered to other clients.
If the Client cancels a confirmed booking, the Client owes the following charge by way of compensation for reserved availability, administrative costs and lost income:
- Cancellation more than 72 hours before the start of the appointment: 25% of the total booking fee;
- Cancellation between 48 and 72 hours before the start: 50% of the total booking fee;
- Cancellation within 48 hours of the start: 100% of the total booking fee.
Additional costs incurred by EVE (for example in connection with supplementary services) are passed on to the Client.
Costs incurred by the Companion (for example travel costs) are passed on to the Client.
If the Client does not appear at the agreed time ("no show"), the full booking fee is payable.
The above charges do not qualify as a penalty, but as reasonable compensation for reserved capacity and loss actually suffered.
In exceptional situations of demonstrable force majeure on the Client's side, EVE may decide, in fairness and reasonableness, to depart from the above arrangement in whole or in part.
Up to 15 minutes after the start of the booking, the Client may cancel a booking once in the event of a mismatch; a suitable solution can be sought in consultation with EVE (in the form of a "second chance" with a different Companion). The reasons given for the cancellation must be fair.
The Companion may at any time decide, with reasons, to break off the booking (for example in the event of disrespectful behaviour, substance abuse, pressure for unsafe sex or poor hygiene), in which case the Client is not entitled to a refund of the amount paid.
Article 8 – Force majeure
8.1 EVE Encounters is not obliged to perform its obligations in the event of force majeure.
8.2 Force majeure means any circumstance beyond the control of EVE Encounters, including but not limited to illness, transport disruption, government measures, pandemics, strikes or other unforeseen circumstances.
8.3 In the event of force majeure, the parties will consult on an alternative date or a reasonable solution.
Article 9 – Long Bookings
9.1 In the case of a Long Booking (more than 3 part-days), the Companion is entitled to:
- at least six hours of uninterrupted sleep between 22:00 and 07:00;
- breakfast, lunch and dinner at the Client's expense;
- at least two hours of free time per 24 hours where a booking spans more than 24 hours.
9.2 Sleep and free time do not constitute active service provision, unless otherwise agreed in writing.
Article 10 – Safety and standards of conduct
10.1 The Companion is entitled to end a Booking immediately and without refund in the event of aggression, threats, transgressive behaviour, unauthorised recording, breach of privacy, pressure to perform unsafe acts, or excessive substance use.
10.2 Excessive substance use means any use of alcohol, narcotics or other psychoactive substances that in the judgement of the Companion or EVE Encounters may affect safety, professional boundaries or mutual respect.
Article 11 – Liability
11.1 EVE Encounters is liable solely for its agency service.
11.2 EVE Encounters is never liable for the acts or omissions of a Companion.
11.3 EVE Encounters is not liable for the conduct of the Companion or the Client during the performance of the escort service.
11.4 The liability of EVE Encounters is limited to no more than the agency fee paid by the Client for the Booking concerned.
11.5 All liability for indirect loss, consequential loss or non-material damage is excluded, save in the case of intent or gross negligence.
11.6 Any claim for compensation lapses if it is not reported to EVE Encounters in writing within 30 days of the incident.
Article 12 – Discretion
12.1 Discretion is a core value of EVE Encounters.
12.2 The Client undertakes to maintain strict confidentiality regarding all personal and business information concerning the Companion and EVE Encounters.
12.3 Distributing information, images or correspondence without permission may lead to immediate termination of the relationship and to legal action.
Article 13 – Right of withdrawal and commencement of performance
13.1 The service provided by EVE Encounters B.V. is an agency service for a specific, time-bound appointment scheduled at the Client's request between the Client and an independently operating Companion.
13.2 Since the agency service requires performance immediately after confirmation (including reserving availability, scheduling the appointment and administrative processing), the Client expressly agrees that EVE begins performing the agency service before the end of the statutory withdrawal period of fourteen (14) days.
13.3 By actively confirming the booking, the Client declares that they waive their statutory right of withdrawal once performance of the agency service has begun.
13.4 Commencement of performance includes in any event:
- confirming the booking;
- reserving the Companion for the agreed time;
- processing the appointment administratively;
- blocking availability for other enquiries.
13.5 If the Client does not give express consent to immediate commencement of performance, EVE cannot carry out the agency service.
Article 14 – Incident register
14.1 EVE Encounters may keep an internal Incident Register in order to protect safety and integrity.
14.2 The processing takes place on the basis of the legitimate interest of EVE Encounters in protecting safety and business operations (article 6(1)(f) GDPR).
14.3 Data is not shared with third parties unless legally required or necessary in legal proceedings.
Article 15 – Privacy policy
15.1 EVE Encounters processes personal data solely for performance of the agreement, compliance with statutory obligations, safety, integrity and fraud prevention.
15.2 Tax records are retained for seven years.
15.3 Data subjects have the right of access, rectification, erasure, restriction and objection in accordance with the GDPR.
Article 16 – Governing law
These terms are governed by Dutch law.
Disputes will be submitted to the competent court in the Netherlands.